FAQs | Insulated Mugs, Cups & Tumblers | Stanley – Stanley 1913

ORDERING AND PAYMENT

Unfortunately, you can no longer make changes after you submit your order. We process and ship your order as quickly as possible, so our system will not be able to retrieve or edit them. That said, you can opt to have your order canceled and refunded so you can place a new order. This must be done right after placing your order, so please submit your cancellation quickly here and select "my pending order" as the reason.

If you placed an order online using your email address, you should receive an order confirmation in your email inbox within 48 hours after order placement. Please also check your Spam/Junk or Promotions email folder.

Per our terms of service, we reserve the right to refuse or cancel any bulk order placed on our website. This includes orders placed via the same account, customer, payment method, address and/or other order that is identified as fraudulent. We reserve the right to prohibit purchases of any products intended for resale, distribution, etc. unless the purchase is made by a pre-qualified vendor.

To place an order: Select Item(s) After spotting an item you like, select your preferred color (if available) and indicate quantity. Proceed by clicking "Add to cart" or "Buy it Now." Review Item(s) in Cart If you changed your mind about an item and want to remove it, go to your cart order and click "Remove" on the product image's right side. Check Out Once you have all your preferred item(s) in the cart, click "Check Out." Enter a discount code (if you have one), your shipping option and address, payment method, and billing information. Confirm Order After reviewing your order, scroll to the bottom of the page, then click "Pay Now" to submit your order. You should receive an email confirming your order within a couple of hours. We'll get in touch again after one or two days when your package is out for delivery.

We accept credit card payments through our secure payment gateway. We currently accept: Visa, Mastercard, American Express, Discover, JCB, Diner's Club, Shop Pay, Apple Pay, Google Pay

Yes! You can checkout as a Guest. Order confirmation emails and order-related communication will be sent to the email address you provide during Guest Checkout.

If your credit card is not working with our checkout process, please first check the following: You entered the information correctly. Your address that you used matches the one that you have on file. You have not reached your credit limit. Your card has not expired. If you are still having payment issues, then contact your credit card company. If your card has been flagged for anything illegal or suspicious, they will likely get in touch with you.

SHIPPING AND DELIVERY

We ship orders Monday through Friday, excluding holidays. UPS Ground – delivered in 5-7 business days These are estimated delivery times and commence from the date of dispatch. There might be a delay in receiving your orders during sale events, special holidays, and inclement weather.

If you have placed an order on our website, you can always check the status of your order by logging into your customer account. To log in to your account, click this link and enter your username and password. Once logged in, you will see a listing of your most recent orders under "Order History." Select the order number to see your order details. Here you will see your Shipping Status. If your order has shipped, you can find your Shipping Tracking Number here as well. We ship orders Monday through Friday, excluding holidays. Orders are processed and shipped as quickly as possible and may be delayed during sales events, holidays and inclement weather. You'll receive an email notification, once orders are processed for shipment.

We currently do not ship internationally.

We do our best to combine orders into as few shipments as possible.

To ensure prompt delivery for all orders, we are not offering expedited shipping at this time.

RETURNS AND REFUNDS

To request a return, please click here and select "report an order error" when asked for reason. We will shoulder the cost of all return shipping fees . After we receive your item(s) in our fulfillment center, our team will inspect it, and a refund will be processed. If your item(s) have been purchased directly from the Stanley website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Stanley website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the Stanley website.

To request a return, please click here and select "submit a shipping damage claim" when asked for reason. We will shoulder the cost of all return shipping fees . After we receive your item(s) in our fulfillment center, our team will inspect it, and a refund will be processed. If your item(s) have been purchased directly from the Stanley website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Stanley website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the Stanley website.

We're so sorry there was an issue with your order! The best way to get help with your Stanley product is by creating a ticket here.

If your item(s) have been purchased directly from the Stanley website within the last (30) days, we can process a return label for you. We accept returns of items purchased from the Stanley website within (30) days for a refund minus any shipping fees. Returned items must be unused, undamaged, and returned in their original packaging. We will not accept returns for customized products or items purchased outside of the Stanley website. To request a return, please click here.

Once you click Check Out, your order begins processing and cannot be changed or cancelled. When you receive your order, you may return the order using our Return Policy. Please note that Customized products are not eligible for returns or cancellations.

If your product was purchased from the Stanley website within the last (30) days, we can help with the refund. Returned item(s) must be unused, undamaged, and returned in its original packaging. Refunds will be returned to the original form of payment. It should reflect on their next billing cycle. If your product was purchased from another retailer, you'd need to request a refund from that retailer. To request a refund, please contact us here and a member of our team will be in touch shortly.

PRODUCT INFORMATION

All Stanley items comply with Prop 65 and FDA requirements. Also, all contact surfaces are guaranteed to be safe and BPA-Free. The steel we use is 18/8, or grade 304, otherwise known as food-grade stainless steel. Like all of our products, our stainless-steel items must pass rigorous health and safety tests before making them available to the public.

Our products are FDA tested and approved, and all contact surfaces are guaranteed to be safe and BPS/BPA-free. There are seven classes of plastics. Type 7 is the catch-all "other" class. Because our products are made of multiple materials, we are obligated to use the Type 7 code. However, as mentioned previously, any surface that comes into contact with food or beverage does not contain BPS or BPA.

All Stanley items comply with Prop 65 and FDA requirements. Also, all contact surfaces are guaranteed to be safe and BPA-Free. The steel we use is 18/8, or grade 304, otherwise known as food-grade stainless steel. Like all of our products, our stainless-steel items must pass rigorous health and safety tests before making them available to the public.

Preheat or precool your vacuum bottle, mug, or food jar by filling it with warm or cold tap water. Let stand for five minutes. Empty the bottle and immediately fill with your favorite hot or cold beverage. Lastly, secure the stopper and lid as quickly as possible to avoid heat loss.

To give your Stanley a little TLC, we recommend hand washing it with warm water and soap. If you prefer to use the dishwasher, please check the bottom of your product to see if it is dishwasher safe and make sure everything goes on the top rack where it is away from the extremely hot water.

You may use any soft brush to clean your Stanley vacuum bottle or food jar. Please do not use a metal brush, as this could scratch the stainless-steel surfaces.

Follow these tips to refresh your Stanley and remove tough stains:

-Fill your Stanley with warm water and a standard, non-abrasive household cleaner, let it sit for 30 minutes before scrubbing and rinsing thoroughly. These cleaners can be applied with bristle brushes, sponges, or clean cloths.

-If you prefer the DIY route, try soaking your Stanley in a mixture of warm water and baking soda. Some customers have reported that a soak in white vinegar or lemon juice also removes stains and smells.

-Apply hot water and a stainless steel cleaning solution to a soft sponge, mixing thoroughly. Proceed to wipe and rinse your Stanley clean. Please note that we still recommend cleaning your Stanley with soap and hot water.

Stainless steel is rust resistant, but not rust-proof. If you've found rust on your Stanley, follow the steps below:

-Stainless Steel Cleaner: Apply hot water and the stainless steel cleaning solution to a soft sponge, mixing thoroughly. Proceed to wipe and rinse your drinkware clean.

-Baking Soda or Vinegar: Sprinkle baking soda or vinegar on dampened affected area, let it sit for 5-10 minutes and scrub with a non-abrasive or soft sponge.

To thoroughly clean under the gasket or seal, we recommend soaking the top of the cup in white vinegar, lemon juice, or a mixture of warm water and baking soda. With some products, the gasket or seal can be carefully removed with a small tool or instrument and soaked separately.

We don't recommend putting milk or dairy products in our vacuum bottles or food jars for extended periods of time, as bacteria growth can occur at specific temperatures. Fermenting food and beverages may also cause pressure to build up over time. For more information on milk and dairy products, please consult the U.S. FDA at www.fda.gov.

We don't recommended using dry ice in a sealed container as the rapid evaporation of the CO2 from solid to gas can produce unwanted pressure within your Stanley.

The bottom of your product will show if it's dishwasher safe. For these products, we always recommend that you put them on the top rack. Please hand-wash any items that are not dishwasher safe.

Please don't! Doing so can cause damage to your product and appliance.

Please don't! Expanding liquids inside your Stanley can cause damage to your product.

One of our favorite features is our vacuum insulation technology, which keeps drinks at the ideal temperature. Our manufacturing process currently employs the use of an industry standard pellet to seal the vacuum insulation at the base of our products; the sealing material includes lead. Once sealed, this area is covered with a durable stainless steel layer, making it inaccessible to consumers. Rest assured that no lead is present on the surface of any Stanley product that comes into contact with the consumer nor the contents of the product. In the rare occurrence the base cap of a product comes off due to ordinary use and exposes this seal, it is eligible for our Lifetime Warranty, available here.

Global supply chain issues have made restock efforts challenging, but we're doing everything we can to bring you Quenchers without the wait for limited quantity restocks. For the latest restock updates, please click "Notify Me" on the product page to receive text message notifications. From a mobile device, click here to sign up for SMS alerts.

Like most of our stainless-steel metal products, our coffee makers, insulated food jars, and cook sets are dishwasher safe. If you prefer, you can hand wash your Stanley camping cookware and other gear with mild dish soap and warm water.

Our insulated, hard-sided coolers and water jug are easy to clean. Just hand wash with mild dish soap and warm water after each use. To remove any lingering odors, wipe down the interior with white vinegar, and then rinse.

Totally! With a little prep, our insulated coolers will keep food toasty-warm for several hours. To start, preheat your cooler by filling it with warm water and letting it stand for 5–10 minutes. Pour out the water, and then line the cooler with heavy-duty aluminum foil. Add a couple of towels to the bottom. Wrap your containers of hot food with aluminum foil and place inside the cooler. Add more towels around the food containers for extra insulation, and then close the lid.

Our stainless-steel food storage jars are vacuum-insulated to maintain the temperature of food for hours. Depending on the product you choose, the contents will stay hot or cold for at least 7 hours. If you’re looking for maximum thermal protection, we recommend our 24-oz Master Unbreakable Food Jar with QuadVac™ insulation. Food will easily stay hot for 20 hours and cold for 24 hours.

Contact US

To help us serve you faster, please use the Help & Support Form below for all general inquiries and/or questions about pending orders including ETAs, cancels, changes, returns and refunds. Please complete all fields with a detailed description of your needs and include any order or ticket numbers for reference. For orders, shipping, issues, questions, and warranty help, please review the instructions on how to Submit a Claim. Images are required to process your claim.

Please select the inquiry type that best represents your issue. Complete all fields to the best of your ability. Images are required to process your claim. All attached images should be clear and evenly lit. Any text information regarding the product within an image should be legible. Include images of any items with visible failure or damage. The number and type of images required is dependent on your inquiry type. Adhere to the image requirements below to ensure your claim is handled as quickly as possible.

Order Issue- Include an image of the item sent in error and an image of the bottom of your item for identification purposes.

Shipping Damage - Include images of the item damage, packaging, and the bottom of your item for identification purposes.

Warranty Claim - Include an image of the item failure (if the failure is visible) and an image of the bottom of your item for identification purposes.

Thanks for your interest! Unfortunately, Stanley is not considering new reseller relationships at this time.